**Ticket Shards FAQ** **What are Ticket Shards?** Shards are pieces you collect to build complete tournament tickets. Collect the required shards, assemble them, and get a ticket. **How many shards do I need?** All tickets require **3 shards** to assemble. **What's the difference between ticket types?** Low-Value Tickets (Freeroll, $0.25, $0.50, $1) - Simple shards — any 3 shards of the same type - Example: 3x $0.50 shards → 1x $0.50 ticket High-Value Tickets ($5, $10) - Positional shards — need one of each position (Left, Middle, Right) - Example: Left $5 shard + Middle $5 shard + Right $5 shard → 1x $5 ticket **How do I get shards?** Shards are earned by participating in special events. **Can I trade shards with other players?** Trading will be available in the future. **Can I mix different shard types?** No. You can only assemble shards of the same ticket value: - ✅ 3x $1 shards = $1 ticket - ❌ $1 shard + $0.50 shard + $0.25 shard = Nothing **How do I assemble my shards?** Click on **Tickets** in the top menu, then go to **Shards** and forge your tickets with the shards you have. **What happens to unused shards?** Shards remain in your inventory until you use them. **Can I convert a ticket back into shards?** No. Once assembled, tickets cannot be converted back into shards. **Where can I see my shards?** Click on **Tickets** in the top menu, then go to **Shards** to view your collection.

Tournament Entry Timing — 3-Minute Tolerance

A tournament participation is valid only when you joined the tournament before — or within a 3-minute tolerance window of — the match-start time. The match-start timestamp is the **loading screen entry**, not the moment the match ended. If you joined the tournament more than 3 minutes after the match started, your participation is recorded but **0 points are correctly assigned**. This is not a system error. If you joined within 3 minutes (within tolerance) and your participation still shows 0 points despite a played match, contact support — this may be a sync issue and we'll investigate. Refunds for late-entry participations (joined > 3 min after match start) are not provided. The 3-minute window is the system's grace period.

Multiple Accounts — Shared Bank / Payment Methods

Gamercraft does not currently restrict multiple Gamercraft accounts from sharing the same bank account, PayPal email, or payment method. However: - **Multi-accounting itself is not allowed** — the platform's terms prohibit a single person operating more than one active Gamercraft account for tournament play. If two accounts share identifying signals (same payment method, same device fingerprint, etc.) and one or both are flagged for multi-accounting, the anti-cheat team may sanction. - **Family / shared-device cases** are reviewed case-by-case. If you legitimately share a household with another player who also uses Gamercraft, contact support proactively so the team can document the relationship. Do not assume "shared bank account = always allowed". The payment-method sharing is permitted; the multi-accounting rule still applies.

Backing Program — Eligibility Criteria

The Gamercraft backing program lets verified competitors receive financial backing for tournament entries. Eligibility is set by the team and updated periodically. Approximate criteria (subject to change — verify current rules via `lookup_faq` for "backing eligibility"): - Verified Gamercraft account (KYC complete via SumSub). - Active tournament participation history within the last 90 days. - Demonstrated competitive track record (rank requirements vary by game). - Account in good standing — no active anti-cheat sanctions. - Compliance with the backing terms of service. Backing is approved on a case-by-case basis by the operations team. We do not auto-approve based on a single metric. If you want to be considered, your application is reviewed manually.

PIX (Brazil) Payment Status

PIX (Brazil's instant-payment system) availability on Gamercraft varies. We do not maintain a hardcoded "PIX is on/off" answer in support — agents must check live system configuration via `get_system_configs` before quoting status. If the user reports they cannot find PIX as a payment option: 1. The agent will verify the live config. 2. If PIX is currently disabled, the agent will say so honestly without inventing a restoration timeline. 3. The user can use PayPal as an alternative for both deposits and withdrawals. Do not assume PIX is "always available" or "always disabled" — verify per session.

Freeroll Tickets — Mechanics

Freeroll tickets let you enter qualifying tournaments without spending credits. - Freeroll tickets are distributed via promotions, achievements, and event rewards. They are **not directly purchasable from the Store**. - A freeroll ticket has an entry value (typically $0.20 displayed, internally 20 cents) but does not consume any wallet balance when redeemed. - Validity: each freeroll ticket has an expiry date in your inventory. Check `Inventory → Tickets → Freeroll` for your current set. - We do not promise a fixed cadence of freeroll tickets ("once a week" etc.). Distribution depends on active promotions and your event participation. If you've earned a freeroll from an event but it isn't in your inventory, contact support and provide the event name + date.

Withdrawal Cadence and Minimums

Withdrawals on Gamercraft are processed via the payout method you've configured (PayPal, bank transfer via Trolley, etc.). - **Minimum withdrawal**: $5.00 USD equivalent. Smaller balances cannot be withdrawn but can be used in-platform. - **Processing time**: varies by method. - PayPal: typically 1–3 business days once approved. - Trolley bank transfer: 3–7 business days depending on country. - Returns from PayPal can take an additional 3–7 days for the credit to reappear in your Gamercraft wallet. - **No monthly limit** on number of withdrawals, though large withdrawals may trigger an additional verification step. If your withdrawal is in `on_hold` status see the Silly Proposal article. If a withdrawal was returned by PayPal but the credit hasn't appeared in your wallet, contact support — this requires manual reconciliation.

On-Hold Withdrawal — Silly Proposal Options

When a withdrawal is in `on_hold` status (system has not been able to process the payout — usually due to payment-provider state, identity verification, or missing bank info), you have **exactly two options**: 1. **Wait** — the system will continue trying to process the withdrawal as conditions allow. There is no specific timeline for this; it depends on the payout provider and your account state. 2. **Convert to credits** — the on_hold amount is converted 1:1 into Gamercraft credits, immediately available. Once converted, the credits cannot be re-withdrawn as cash. There is **no third option**. We do not offer: - Senior-team review for special exceptions - Partial cash release with the remainder converted - Specific SLAs ("24-48h" etc.) for the wait option - Alternate payout methods that bypass the on_hold state Choose based on whether you prefer the certainty of immediate credits or the possibility of cash via a future processing attempt.

Game Account Change — Rank Requirement

When you change your linked game account on Gamercraft, the new account must be **the same rank or higher** than the account currently linked, independently per game. There is **no absolute minimum rank floor**. We do not require Diamond, Gold, or any other tier as a global threshold. The check is purely "same or higher than your current". Examples: - Currently linked: Bronze 4 → new account must be Bronze 4 or higher (Silver, Gold, etc. all work) - Currently linked: Unranked → new account must be Unranked or higher (any rank works) - Currently linked: Diamond 2 → new account must be Diamond 2 or higher (Diamond 1, Master, GM, Challenger) The change requires confirmation through the in-chat account-comparison widget. Riot ID changes outside Gamercraft (in-game name changes, region transfers) sometimes require a manual data refresh — contact support if your linked account doesn't reflect a recent change.

Smurfing — playing on a secondary account at a lower rank than your main to get easier matches — is **not permitted** on Gamercraft. Detected smurfs are flagged by the anti-cheat system and placed in tournaments against other flagged accounts (so they only face other suspected smurfs). If you legitimately have a second game account (different game, secondary main, etc.), the rule for linking it as your tournament account is: **it must be the same rank or higher than your existing main account, independently per game**. There is no absolute minimum rank — Bronze→Bronze is fine, Unranked→Unranked is fine. You will see a verification message if your linked rank doesn't meet the requirement. If you've been incorrectly flagged as a smurf, follow the standard exile-appeal flow.

Exile Appeal — Review Fee

If your account is exiled (anti-cheat sanction) and you want a manual review, the platform charges a **$15 review fee** that is paid from your wallet (cash + prizeMoney balance, in cents = 1500). The fee is **refundable if the appeal is granted**. If the team confirms the exile was correct, the fee is retained. There is no way to appeal without paying the fee. If your wallet balance is below `$15.00`, you must deposit before the appeal can be submitted. Use the in-app payment flow (the agent will present the review-fee-payment widget when applicable). The team's review window varies; we don't quote a fixed SLA. You'll receive an email when a decision is made.

Cheater Status & Fair Play Dividend

**Cheater Status FAQ** **What is the Cheater Status?** The Cheater Status is Gamercraft's alternative to permanent bans for players flagged by our anti-cheat system. Instead of removing players entirely, we place them in a separate competitive environment where they can continue playing while proving their commitment to fair play. **How does someone receive the Cheater Status?** Players are moved when our anti-cheat system identifies suspicious patterns in their gameplay, such as: - Unusual performance improvements - Smurfing behavior - Elo manipulation - Other statistical anomalies that suggest unfair play The system uses confidence thresholds — players with very high confidence scores are moved. **What's the difference between "Cheater" and "Permanently Cheater" status?** - **Cheater Players:** Those flagged by our system who can appeal their status and potentially return to regular play. - **Permanently Cheater Players:** Previously banned accounts that have been reactivated with permanent restrictions. These players cannot appeal their status. **What restrictions do these players face?** Tournament Access: - Can only participate in Jackpot Ladders designed for Cheater players - Will only compete against other cheater players Financial Restrictions: - No additional restrictions on winnings - No additional fees when withdrawing earnings Platform Features: - No live chat access - Limited profile customization options - Account marked with Cheater Status **What is the Fair Play Dividend?** When a player receives Cheater Status and was participating in active tournaments, they are immediately removed from those competitions. Their winnings and prize allocations are then redistributed among the remaining legitimate participants as a Fair Play Dividend. **How does the Fair Play Dividend work?** - Players who maintained good sportsmanship receive bonus payments from the redistributed prizes - You'll receive a notification when awarded a Fair Play Dividend - The dividend amount varies based on the original prize pool and number of eligible participants - These bonuses are automatically added to your account balance **Who is eligible for Fair Play Dividends?** All players who participated in the same tournament as the flagged player, maintained a clean account status, and did not violate any platform rules. **Can I appeal my Cheater Status?** - **Cheater Players:** Yes, you can appeal through our support system. There is a **$15 fee** for appeals, which is refunded if your appeal is successful. - **Permanently Cheater Players:** No, appeals are not available for this status. **What happens to my winnings when I'm moved to Cheater Status?** Your winnings will be removed and you'll be left only with your total deposit amount in cash balance. **Can cheater players compete against regular players?** No. Our matchmaking system segments players into three categories — New Players, Regular Players, and Cheater Players — and each category only plays within their own segment. **What tournaments can cheater players participate in?** Cheater players have access to Jackpot Ladders and Flash tournaments in the future. **How do I avoid the Cheater Status?** - Play consistently with your actual skill level - Don't create multiple accounts - Don't manipulate your rating or performance artificially - Follow all platform rules and terms of service - Report suspected cheaters instead of trying to counter-cheat **Can I create a new account to avoid restrictions?** No. Creating additional accounts to circumvent restrictions violates our terms of service and will result in all associated accounts being permanently banned. **How long does the appeal process take?** Processing times vary depending on the complexity of the case and current review queue. You'll receive updates through our support system as your case progresses. **Can I still receive customer support as a cheater player?** Yes, you have access to customer support for account issues, technical problems, and appeals.

**XP System Basics** **What is XP and why should I care?** XP (Experience Points) is your progression system on Gamercraft. It rewards you for playing regardless of whether you win or lose, so you always move forward. Earn XP to unlock Freeroll Tickets and complete quests. **How do I earn XP?** - Complete any ladder: **25 XP** (everyone gets this) - **Loser Spin:** If you finish out of the money, you get a randomized XP bonus spin with multipliers **What are the Loser Spin multipliers?** | Result | Multiplier | Probability | XP Earned | |--------|-----------|-------------|-----------| | Common | 1x | 50% | 25 XP | | Uncommon | 1.5x | 30% | 37.5 XP | | Rare | 2x | 15% | 50 XP | | Jackpot | 5x | 5% | 125 XP | > Players can only benefit from the Spin **3 times per day**. Expected average for losers: **37.5 XP per ladder**. **What are XP Milestones?** Every **250 XP** you earn, you get **1 Freeroll Ticket**. This continues infinitely — at 250, 500, 750, 1000 XP, and so on. --- **XP Rush Events** **What is XP Rush?** A 72-hour weekend event (Friday 6PM → Monday 6PM) where all XP rewards are doubled or better. It runs every 3 days on, 3 days off. **What changes during XP Rush?** - Base XP per ladder: **50 XP** (2x normal) - Loser Spin multipliers: **2x–10x** (instead of 1x–5x) - Rush bonus: Hitting any milestone during Rush gives you **+1 bonus spin** to use on your next loss **Loser Spin during XP Rush:** | Result | Multiplier | Probability | XP Earned | |--------|-----------|-------------|-----------| | Common | 2x | 50% | 100 XP | | Uncommon | 3x | 30% | 150 XP | | Rare | 5x | 15% | 250 XP | | Jackpot | 10x | 5% | 500 XP | > Expected average for losers during Rush: **162.5 XP per ladder**. **Is there a leaderboard for XP Rush?** Yes. Top 10 XP earners during each Rush period can win: - 🥇 1st place: 5 Freeroll Tickets - 🥈 2nd–3rd place: 3 Freeroll Tickets - 4th–10th place: 1 Freeroll Ticket **How do I know when XP Rush is active?** You'll get a push notification 1 hour before it starts, a banner on the home screen, and a countdown timer showing time remaining. All XP displays will show a **"2X" badge**. --- **Quests** **What are Quests?** Quests are challenges that reward you with bonus XP and special profile badges for completing specific actions on the platform. **What types of Quests are there?** Onboarding Quests (automatic when you sign up): - Connect your first game account — 50 XP - Claim your starter pack (first daily ticket claim) — 50 XP - Check analytics (LoL only) — 50 XP - Join your first tournament — 100 XP Account Connection: - Connect 5 game accounts — 50 XP + special badge Tournament Participation: - Join 1, 10, 50, 100, 500, or 1,000 tournaments (progressive badges) Tournament Wins: - Win 1, 10, 50, 100, 500, 1,000, or 5,000 tournaments (progressive badges) Prize Earnings: - Earn your 1st, 5th, 10th, 25th, 50th, or 100th prize (progressive badges) Referrals: - Refer 1, 3, 5, or 10 players — badges + 25 XP each milestone Deposits: - Make 1, 5, 10, 25, 50, or 100 deposits — badges + varying XP (100 XP for first, then 50–150 XP for milestones) Backing: - Back 1, 5, 10, 25, or 50 players — progressive badges + 25 XP each **When do I get Quest rewards?** Immediately when you complete the trigger event — for example, you'll get the XP as soon as you connect your game account or make your first deposit. **Are Quests repeatable?** No, each Quest can only be completed once. However, there are progressive Quests (like "join 10 tournaments" → "join 50 tournaments") that reward you at each milestone. --- **Strategy Questions** **Should I play more during XP Rush?** If you want to maximize XP and unlock Freeroll Tickets faster, yes. You're earning 2x base XP and much higher Loser Spin rewards. **What if I lose during XP Rush?** That's when the Loser Spin becomes really valuable — you could hit a 10x multiplier for 500 XP from a single ladder. Plus, hitting milestones during Rush gives you bonus spins to cushion future losses. **Do winners get the Loser Spin?** No. Winners already received prize money and the base 25 XP (or 50 XP during Rush). The Loser Spin is specifically designed to keep players who finished out of the money engaged and moving forward. --- **Technical Questions** **Where can I see my current XP?** Your XP total and progress to the next milestone are displayed on your profile and in the XP section of the platform. **How do I know how many Freeroll Tickets I have?** Check your account balance or the tickets section of your profile. **What happens if I hit a milestone during XP Rush?** You get your Freeroll Ticket immediately AND you get +1 bonus spin to use the next time you finish out of the money. **Can I save bonus spins?** Bonus spins from XP Rush milestones are used automatically on your next loss. They don't stack indefinitely.

## 1. Participation - **Gamercraft Account**: You must have a valid Gamercraft account and satisfy all conditions required to sign up for the application. Players can only have 1 Gamercraft Account. - **Appropriate Skill Level**: You must only play in tournaments with an account that best represents your skill level and champion pool. - **Terms of Service**: Accounts must abide by [Riot's Terms of Service](https://www.riotgames.com/en/terms-of-service). ## 2. Gamership & Code of Conduct - **Expected Standards**: Gamership encompasses the virtues of valor, courage, respect, positivity, and fairness—the expected behaviors for all competitive gamers. - **Ethical Behavior**: All Gamercraft users must behave ethically and kindly toward each other, always exhibiting respect for the game, platform, and opponents. - **Platform Coverage**: Our Code of Conduct and Terms of Service apply to all tournaments and interactions within our [Discord server](https://discord.gg/srtaja5vPK) and applications. - **Toxicity Policy**: Toxicity will not be tolerated. Depending on the severity of the infraction, you may be banned from Gamercraft. ## 3. Anti-Smurfing & Cheating - **Smurfing Definition**: A smurf is any player who signs up with an account that misrepresents their skill level (including champion pool). Any form of cheating or smurfing can result in permanent ban from Gamercraft. - **Skill Verification**: Aegis, our anti-cheating and skill-ranking algorithm, analyzes your historical gaming statistics to assign an anti-cheat status and place you in a competitive division based on your in-game rank. Only players with Verified status are allowed to compete in tournaments. - **Identity Verification**: All gamers must comply with GID (Gaming ID) verification to register and join Gamercraft. Each account is linked to a phone number, email address, League of Legends account, and Discord account. This federated network of IDs serves as the first barrier against smurfing. ## 4. Prizes - **Prize Types**: Prizes may include cash (USD) or Gamercraft Credits. - **Withdrawal Requirements**: To withdraw prizes with monetary value, your identity must be verified and all compliance standards must be satisfied. ## 5. Refunds - **Case-by-Case Review**: Entry fee refunds are analyzed individually and usually allowed when a bug occurs. - **No-Show Forfeiture**: Players or teams that do not show up for a tournament forfeit their right to a refund. - **Cheating Forfeiture**: Players flagged for cheating in a tournament forfeit their right to a refund. - **Scheduled Maintenance**: Refunds are not provided if you were unable to play due to scheduled maintenance. ## 6. Offenses and Consequences - **Enforcement**: All offenses have consequences, including permanent ban from Gamercraft. - **Rule Modifications**: Gamercraft, Inc reserves the right to modify these rules at any time.

Understanding Your Wallet and Currencies

## Understanding Your Currencies To help you keep track of your funds, we have divided them into three categories: **Tournament Tickets**, **Prize Balance**, and **Credits**. Here's what you need to know: ### Entry Tokens Entry tokens are used to register in tournaments and are equivalent to using Cash Prizes. You can acquire entry tokens by making a deposit: - Go to your wallet on the left dashboard - Click on "Buy Entry Tokens" to make a deposit, then run through the prompts and obtain entry tokens ### Prize Balance Prize balance is used for tournament registrations and can also be withdrawn to your registered payment method. It represents the funds you have available. ### Credits Credits are a currency used specifically for the store. You can acquire credits by: - Winning prizes - you get 1 credit per dolar won in tournaments - By depositing - you get 1 credit per dolar deposited ## Wallet Page Features On your wallet page, you can conveniently: - View your currencies - Check your transaction history - Apply filters for better organization and tracking If you have any further questions or need assistance with your prizes or wallet, please don't hesitate to reach out to our support team.

Tournaments & Score System

## Gamercraft Ladder Tournaments **What are Gamercraft Ladder Tournaments?** Gamercraft Ladder Tournaments are tournaments scored based on your performance in games. Simply sign up to the Gamercraft Ladder you wish to compete in and play your games in the corresponding format as you normally would. Our system automatically calculates your scores and updates your standing on the Ladder. **How are Gamercraft Ladder Tournaments seeded?** Gamercraft ladders are seeded by ladder performance, not by rank. You may be seeded against players of different ranks, but they will have similar performance levels in ladders. **How do I register for a Ladder Tournament?** On the web app: **Ladders > Browse the Ladder you want to join > Register** **What if there is a tie in my League of Legends ladder?** If there is a tie, two tiebreaker methods apply: 1. The higher number of total kills breaks the tie. If these numbers are the same, method two applies. 2. The higher total KDA and CS breaks the tie.

What offenses are prohibited on Gamercraft?

## Prohibited Offenses ### Communication & Behavior Offenses **Offensive or Vulgar Language** - Crude or off-putting language which may cause others to feel uncomfortable **Hate Speech / Discriminatory Language** - Using direct or indirect language (including racial, ethnic, religious or other slurs), or engaging in any conduct that promotes, encourages or facilitates discrimination, denigration, objectification, harassment or violence based on: gender, race, color, nationality, national or ethnic origin, ancestry, citizenship status, age, religion, creed, belief, political or trade union affiliation, military or veteran status, sexual orientation, marital or civil partnership status, pregnancy or maternity, physical or mental disability, medical condition, gender identity, gender reassignment, or any other basis protected by applicable law **Bullying / Threatening / Harassment** - Targeted or directed language and behavior intended to intimidate or hurt others **Sexual Harassment** - Can be directed at any person, regardless of their gender, gender identity or expression, or sexual orientation - Includes direct or indirect sexual language, communication, or conduct - Insulting, demeaning, or promoting violence towards someone because of their gender, gender identity, sexual orientation, or for any other reason - Linking to websites or images that are sexual in nature or offensive - Making jokes or comments of a sexual nature toward any person or group **Spamming** - Repeated user inputs of any type meant to disrupt communication, gameplay or operations **Violence / Threats of Violence / Self-Destructive Behavior** - Threatening or attempting violence towards anyone for any reason, including using weapons to threaten, intimidate or harm others - Referring to violence in any capacity, whether directly or indirectly - Threatening or attempting to self-harm ### Account & Security Offenses **IP Flooding** - Performing a DoS (Denial of Service) attack that aims to disrupt the normal function of a device and prohibit it from sending requests or processing information **Hijacking Gamercraft Accounts** - Hacking other players' accounts **Unauthorized Sharing of Private Information / Invasion of Privacy** - Invading privacy of others - Requesting personal information from players including name, email address, phone number, physical address, billing information, financial information, passwords, codes for digital content, or any other identifying information - Sharing content that may reveal personal information about individuals **Account Sharing** - Multiple users having access and/or playing on a single account **Buying / Selling Gamercraft Property** - Includes accounts, teams, etc. ### Profile & Customization Offenses **Inappropriate Account Names / Team Names / Profile Pictures / Team Pictures / Banners / Descriptions / Club Tags / Clan Tags** - Customization must be appropriate - No offensive or vulgar language - No hate speech or discriminatory language - No harassing or threatening personalization - No crude or off-putting images which may cause others to feel uncomfortable ### Gameplay Offenses **Exploiting / Glitches / Hacks** - Using a glitch/exploit or any method of getting an unfair advantage **Smurfing** - Using a secondary account as a disguise to play against less proficient opponents **Smurfing Accomplice** - Participation or intention to participate in a tournament knowingly with a smurfer **Griefing** - Ruining the gaming experience of another player, either involuntarily or on purpose - Deliberately irritating and harassing players within the game - Using aspects of the game in unintended ways to annoy other players **Feeding** - Being killed repeatedly to assist the opposing team **Throwing** - Deliberately sabotaging your team's ability to win by intentionally playing poorly or engaging in actions which will ensure a loss **Elo Sitting / Rank Manipulation** - Intentionally losing or forfeiting matches to maintain or decrease your rank ### Tournament & Rank Offenses **Regional Rule Violation** - Playing tournaments from a banned state, country or region **Rank Violation** - Playing in tournaments outside of a specified rank and intended tier **Tournament Non-Attendance** - Repeatedly joining tournaments and failure to show up **Evading a Ban** - Playing while evading an active ban ### Fraud & Misconduct Offenses **Fraud / Fake Proof** - Creating and using fake proof as an attempt to receive a win and/or advantage - Submitting fake proof of other violations **Impersonation** - Attempting to deceive someone by pretending that you are another person - Using somebody else's ID to claim rewards **Payment Fraud** - Making unauthorized charges on a payment method that is not your own **Referral Exploitation** - Misuse of the referral system for one's own benefit

Payments and Prize Redemption

## How to Withdraw Your Prize Money Withdrawing your prizes is simple. Here's what you need to get started: - **Minimum balance to withdraw:** $6.00 - **Payout timeline:** Up to 1 business day after your withdrawal request ### Step-by-step: 1. Go to your **Wallet** page from the left dashboard 2. Complete the **identity verification (KYC)** process — you'll find the verification prompt directly on the wallet page 3. Once your identity is approved, register your preferred **payout method** 4. Submit your withdrawal request and receive your funds within 1 business day ### Available Payout Methods - **Bank Transfer** (traditional banks only) - **PayPal** > ⚠️ **Note:** Digital banks are not accepted as a payout method. Please use a traditional bank account or PayPal.

**What are Jackpot Tournaments?** Jackpot Tournaments are fast-paced 4-player competitions where the prize pool is randomly determined by a multiplier just before the tournament starts. You could win up to 1,000x your entry fee! **How do Jackpot Tournaments work?** 1. Choose your entry fee ($0.25, $0.50, $1, $5, or $10) — or join a free Freeroll 2. A random multiplier is drawn to determine the prize pool 3. Compete in the tournament 4. Prizes are awarded based on your finishing position **Can I see the multiplier before the tournament starts?** Yes! The multiplier is revealed once you have registered and before the tournament begins, so you'll know exactly what you're playing for. **What multipliers, prizes, and prize distributions can I get?** The full prize-pool, probability, and per-rank distribution tables for every Jackpot format — 4-Player and 3-Team, paid and Freeroll — are published on the [Jackpot prize odds](https://gamercraft.com/en/faq/jackpot-odds) page. **Do all paid entry levels have the same multiplier chances?** Almost. The $0.25, $0.50, and $1 tiers share the same distribution. The $5 and $10 tiers shift slightly — see the [Jackpot prize odds](https://gamercraft.com/en/faq/jackpot-odds) page for the exact split per tier.

Payouts Pipeline Status & FAQ

## Overview This page provides up-to-date information regarding payout status. We aim to ensure transparency and provide timely updates on any delays or issues with specific withdrawal methods. ## Supported Countries and Withdrawal Methods ### Supported Countries For non-free entry tournaments with cash or cash-value prize payouts, participants must be 18 years or older and legal residents of the following countries: Albania, Andorra, Argentina, Armenia, Austria, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Finland, Georgia, Germany, Gibraltar, Greece, Grenada, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Jamaica, Japan, Jersey, Korea (Republic of), Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Nicaragua, Norway, Palau, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, San Marino, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Kingdom, United States (excluding Arkansas, Delaware, Michigan, and Tennessee), United States Minor Outlying Islands, Uruguay, Venezuela, Virgin Islands (British), Virgin Islands (U.S.) ### Withdrawal Methods - **Bank Transfers**: Available worldwide to all supported countries - **PayPal**: Available worldwide to all supported countries - **PIX**: Available specifically for Brazil ## Payout Status by Region ### North America **Status**: ✅ Operational ### Europe **Status**: ✅ Operational ### Latin America (LATAM) **Status**: ✅ Operational **Country-Specific Notices**: - **Brazil**: PIX delays due to local partner and pipeline issues - **Argentina**: Experiencing some issues with certain PayPal recipients ### Asia Pacific **Status**: ✅ Operational ### Oceania **Status**: ✅ Operational ### Africa **Status**: ⚠️ Delays ## Status Definitions - **✅ Operational**: All withdrawal methods are functioning normally - **⚠️ Delays**: Minor delays are affecting some withdrawal methods and pipelines, while others remain active - **❌ Issues**: Significant issues are affecting one or more withdrawal methods ## Banned Countries We are not permitted to operate in the following countries. Withdrawals will not be delivered to users from these locations, including those using VPNs: United Arab Emirates, Antigua and Barbuda, Anguilla, Aruba, Azerbaijan, Barbados, Bangladesh, Cuba, Curaçao, Algeria, Guatemala, Iraq, Iran, Jordan, Kuwait, Lebanon, Libya, Morocco, Moldova, Mozambique, Namibia, Niger, Nepal, Oman, French Polynesia, Pakistan, Serbia, Russia, Saudi Arabia, Suriname, Syria, Thailand, Timor-Leste, Tunisia, Uzbekistan, Saint Vincent and the Grenadines, Kosovo, South Africa ## Important Notes - Status and updates are continuously monitored and updated in real-time - Specific country notices detail any particular delays or issues affecting that region - If you have concerns or need further assistance, please contact our support team

How Does the League of Legends Gamercraft Score Work?

## General Questions ### What is the League of Legends Gamercraft Score? The Gamercraft Score is our comprehensive performance rating system that evaluates your in-game contributions on a scale of 0-100. A score of 100 represents a perfect game where you couldn't have performed any better. The system considers multiple aspects of gameplay rather than just basic statistics to provide a fair assessment across all roles and playstyles. ### How is my overall score calculated? Your overall score is a weighted combination of several sub-scores that evaluate different aspects of your performance: - **KDA (25 points)** - **Life Points/Combat Impact (15 points)** - **Farm/CS (15 points for non-supports, 0 for supports)** - **Vision Control (10 points for non-supports, 20 for supports)** - **Objectives (10 points for non-supports, 15 for supports)** - **Specialty metrics (25 points)** ### Do different roles get scored differently? Yes! We understand that different roles contribute in different ways. Support players have adjusted weights (more emphasis on vision, less on farming) and each role has specific expectations within the specialty metrics. This ensures fairness regardless of your position. ### What's the difference between absolute and relative scoring? Rather than using fixed thresholds, our system compares your performance to others in the same match. This approach ensures fairness across different skill levels, game lengths, and metas. Your score reflects how well you performed relative to expectations and others in your specific match. ## KDA Score (25 points) ### How is my KDA score calculated? Your KDA score evaluates your kills, deaths, and assists performance compared to others in your match. The system: 1. Calculates your base KDA ((Kills + Assists) / Deaths) 2. Compares it against the highest KDA in the match (excluding yourself) 3. Compares your KDA against your teammates 4. Considers how your team's overall KDA compares to the enemy team's ### What happens if I have 0 deaths? If you have 0 deaths, the system uses a special calculation to prevent division by zero while rewarding deathless performances. ### What is the Kill Participation penalty? If your kill participation (percentage of team kills you were involved in) is among the 4 lowest in the match, your KDA score will be reduced. This encourages team involvement rather than playing passively. ## Life Points Score (15 points) ### What does the Life Points (LP) score measure? The LP score measures your overall combat impact by combining: - Damage dealt to champions - Healing provided to allies - Shields granted to allies - Damage taken/tanking (adjusted based on deaths) ### Does self-healing count toward my LP score? No, self-healing (like Mundo's healing or lifesteal) isn't counted to avoid inflating scores for certain champions. ### How is tanking calculated? For tanks and frontliners, damage taken is considered as positive contribution, but it's adjusted based on your deaths. If you die more than your team's average, your tanking contribution is reduced to discourage reckless play. ### What if I play a champion that excels at multiple LP components? The system identifies which LP component (damage, healing, shielding, or tanking) you performed best in relative to others in the match. If you perform well in two categories, you receive a small bonus. ## Farm Score (15 points, 0 for supports) ### How is my farming score calculated? Your farm score measures your CS (Creep Score) relative to others in your match: 1. The system compares your CS to the highest CS in the game (excluding yourself) 2. It also compares your CS to your teammates' and how your team's total farm compares to the enemy team 3. Different roles have different farming expectations ### Do supports need to worry about the farm score? No, the farm score weight is set to 0 for supports, recognizing that supports typically focus on other aspects of the game rather than farming. ### Is there a specific CS/min threshold I need to reach? Rather than fixed thresholds, the system compares you to others in your specific match. This means a "good" CS score can vary between games depending on the overall pace and style of the match. ## Vision Score (10 points, 20 for supports) ### How is my vision score calculated? Your vision score measures your contribution to team vision by: 1. Comparing your vision score to the highest in the match (excluding yourself) 2. Evaluating how you compare to teammates and how your team's vision compares to enemies 3. Considering role-specific expectations (supports have higher vision standards) ### How important are control wards? Very important! Destroying enemy wards and using control wards (Pink Wards) is very important! ### Which roles are expected to have higher vision scores? Supports are expected to have the highest vision contribution, which is why their vision score weight is doubled (20 points vs 10 points). However, all roles need to contribute to vision control for optimal team performance. ## Objectives Score (10 points, 15 for supports) ### What counts as an objective contribution? The objectives score tracks your participation in taking: - Towers - Inhibitors - Dragons - Rift Herald - Baron Nashor Both direct damage and assists are counted. ### How does my role affect my objectives score? Different roles have different expectations: - Junglers are expected to focus on dragon/herald control - ADCs should prioritize tower damage - Supports get credit for assisting even with lower direct damage - Mid/Top laners are evaluated based on their objective participation relative to role expectations ### Does my team's overall objective control affect my score? Yes. If your team secured fewer objectives than the enemy team, this is factored in. You can still get a good score if you contributed significantly to the objectives your team did secure, even in a losing game. ## Specialty Score (25 points) ### What are the specialty metrics? The specialty score evaluates five different aspects of gameplay: 1. **CC Score** - Your effectiveness at controlling enemies (stuns, slows, etc.) 2. **Duel Score** - Your performance in 1v1 situations 3. **Gank Score** - How effective your ganks/roams were during the early game 4. **Team Fight Score** - Your contribution in team engagements 5. **Early Domination Score** - Your gold/XP advantage over opponents during the early game ### How does my role affect specialty scoring? Each role has different weights for these components: - Tanks emphasize CC and team fighting - Assassins focus on dueling and ganking - Supports prioritize CC and early game impact - ADCs emphasize team fighting and early lane dominance ### How can I maximize my specialty score? The system takes your best specialty score and adds a bonus if your second-best score is close to it. This rewards both specialization in your main strength AND versatility in having multiple strong areas. ## Common Questions ### Why did I get a lower score in a game I won? Winning contributes to your score indirectly by enabling better performance in various metrics, but victory alone doesn't guarantee a high score. If you won but had limited impact across the measured categories, your score will reflect that. ### How can I improve my score as a support? As a support, focus on: - Maintaining high vision control (always buy control wards!) - Participating in kills/assists across the map - Contributing to objective takes - Effective CC usage - Providing high healing/shielding for allies - Staying alive while doing all of the above ### Does champion choice affect my score? The system is designed to be champion-agnostic within roles. Whether you play an aggressive damage dealer or a utility-focused champion, you're evaluated on how effectively you fulfill your role's expectations. ### Why did my opponent get a higher score than me when I won lane? Lane dominance is just one factor in your overall score. Your opponent might have contributed more effectively to other aspects like team fighting, objective control, or vision. Remember, the Gamercraft Score measures overall game impact, not just laning performance. ### How accurate is this scoring system? Our scoring system has been developed through extensive data analysis and refined over multiple iterations. While no scoring system is perfect, we continuously tune ours to accurately reflect meaningful contributions to winning. We welcome community feedback to further improve our system.

## General Information ### What are Backing Tournaments? Backing Tournaments are competitive skill-based events within the Gamercraft platform where users can support their favorite players and share their victories. ### What is Backing? Backing on Gamercraft allows you to support players during a backing Tournament and earn rewards if they emerge victorious. ### How Backing Returns Work It's a simple and transparent system. All players start with equal odds. As more Backings are placed on a player, returns decrease. Returns can fluctuate based on total Backings for each player as backers have full control. ### Placing Your Backings Once you back a player, your returns lock in at the event start. Be aware: backing is irreversible, and returns are not final until the event begins. ### Minimum Payout The minimum payout is 120%. If a player's returns drop to this, they are marked as "Sold Out." Sold Out players cannot receive more backings unless reopened. ### Backing Process To back a player or team: 1. Log in to Gamercraft 2. Navigate to the "Back" section 3. Browse upcoming matches in the "Discover" section 4. Select a match 5. Choose a player or team to back 6. Enter the amount you wish to contribute 7. Confirm your back ### Refunds and Edits Unfortunately, backing slips cannot be edited or refunded due to live returns affecting overall payouts. ### Payment Timing Winnings are paid out immediately after match finalization. ### Watching the Games View matches on the back tab or your favorite competitor's Twitch. Find competitor's Twitch channels on their tournament page. ### Backing Consultation Requests Exercise discretion when others recommend backings. Refunds aren't issued if you follow someone else's advice. ### Feedback and Suggestions Your feedback is valuable! Reach out to our support or Discord channels to share suggestions or report any issues you encounter during your Backing experience. ### Bonuses and Promotions Keep an eye out for special promotions or bonuses offered by Gamercraft for Backing activities. These are usually posted on our social channels. ## Backing Mechanics ### Can I Back on Multiple Players in the Same Match? Yes, you can back on multiple players in the same match, but keep in mind that returns will be calculated separately for each backing. ### Are Backings Accepted During a Match? No, once a match starts, no new backings are accepted. Ensure you back before the event begins. ### Can I Withdraw My Backings Before the Event Starts? No, once a backing is placed, it cannot be withdrawn. This ensures fair and consistent returns for all participants. ### What Happens in the Case of a Draw or Tie? If a match results in a draw or tie, backings are usually refunded. However, check the specific rules of the event for any variations and tie-breakers. ### Is There a Limit to the Number of Backings I Can Place? There is no set limit to the number of backings you can place. However, keep in mind that backings affect the overall returns for all participants. ### How Often Are Odds Updated? Odds are regularly updated based on player performance and market dynamics. Check the platform for the latest odds before placing your backings. ### Can I Back on Matches Outside of Tournaments? Currently, Backing is available primarily for backing tournaments. Check the platform for updates on additional backing opportunities. ### What Happens If a Competitor Leaves a Tournament? If a competitor leaves before the match starts, backings will be refunded and the tournament is cancelled. ### What Happens If a Player I Backed on Gets Disqualified? If a player is disqualified before the match is finalized, backings may be refunded. Check with support for specific cases. ## Fair Play and Integrity ### How Does Gamercraft Ensure Fair Play? Gamercraft employs various measures, including competitor accountability and a dedicated team of admins to maintain match integrity. Reports of unfair practices are thoroughly investigated. ### What Information is Considered Valid Evidence for Match Fixing? Valid evidence may include videos, screenshots, or any material that clearly indicates match manipulation. Ensure your evidence is clear and timestamped. ### Can I View Historical Performance Data of Players? Yes, you can usually access the competitor's profile for historical data, including past performance and win/loss records, to make informed decisions when backing. ### How do I know the matches and players are legitimate? Gamercraft employs a rigorous vetting process for players and teams, and matches are monitored for fair play. Verified participants are marked with a trust symbol. ### What Security Measures Are in Place to Protect User Data? Gamercraft employs robust security measures to safeguard user data. These measures may include encryption, secure payment gateways, and account authentication. ## Technical Issues and Support ### How Do I Report a Technical Issue During a Backing Tournament? If you encounter technical issues, report them promptly to our support agents through the Help Page and Live Chat. Include details such as your username, the match, and a description of the problem. ### Can I Cancel a Backing if the Event is Postponed? If an event is postponed, backings are typically still valid for the rescheduled date. Check with support for any special considerations. ### Is Backing Available for All Games and Events on Gamercraft? Backing availability may vary for different games and events. Check the platform for a list of supported games and upcoming events. ### How Do I Know If a Match is Eligible for Backing? Eligible matches for backing are usually listed on the platform's Backing tab. ### Are There Any Restrictions on Who Can Participate? Backing may have age or location restrictions based on local laws. Confirm that you meet the necessary criteria before participating. ### What Happens If a Player Disconnects During a Match? Depending on the rules, if a player disconnects during a match, the match may be paused or rescheduled. Check the specific guidelines for disconnection scenarios. ### How Does Gamercraft Handle Cases of Player Misconduct? Gamercraft takes player conduct seriously. Misconduct reports are investigated, and appropriate actions may be taken, including penalties or disqualification. ### Server Downtime Protocol If servers are down 20 minutes post-scheduled start, the match is canceled, backings are refunded, and the match is rescheduled if possible. ### Match Rescheduling Reschedules are minimized, and playermate swaps may occur. Matches refund if not rescheduled within a week. ### Competitor's Lateness Partners receive a late strike for lateness. The match is canceled if a player is over 10 minutes late, and backings are refunded. Exceptions may apply in uncontrollable circumstances. ### Competitor's No-Show If a competitor doesn't show within 20 minutes, the match is canceled, and backings are refunded. Gamercraft may grant additional time based on a live referee's decision. ### Reporting Match Fixing Provide evidence to our support team through the Help Page or in-app before match finalization for potential backing refunds. Late reports won't overturn completed matches.

How do I reset my password?

## Forgot Your Password? 1. Go to the login page and click on "Forgot your Password?" 2. Enter the provided code and choose a new password. 3. Click on "Change Password" to save the changes. ## Changing Your Password While Logged In 1. Go to your account's settings. 2. Under the profile section, click on "Update Password."

Backer Guide & Tutorial

Welcome to Gamercraft's exciting Backing Feature! This guide is designed to help you navigate and make the most of the Backing Feature, allowing you to support your favorite players, engage in thrilling matches, and potentially earn exciting rewards. ## Getting Started ### Creating an Account To access the Backing Feature, you need a Gamercraft account. If you don't have one yet, simply visit our website or mobile app, and follow the steps to create your account. ### Navigating to the Backing Section Once logged in, navigate to the "Backing" section, usually found in the main menu. This is your gateway to the thrilling world of backing your favorite players and teams. ## Discovering Matches ### Browsing Upcoming Matches In the "Discover" section, you'll find a list of upcoming matches. Scroll through to explore the available options and find the match that excites you. ### Match Details and Information Click on a match card to view detailed information, including rules, player stats, and game conditions. Get all the insights you need before making your backing decision. ## Backing a Player or Team ### Choosing Your Player or Team Select the player or team you want to back. Our strict vetting process ensures credibility and fair play, so you can confidently support your favorites. ### Setting Your Backing Amount Input the amount you want to back in the dedicated input box. We'll show you dynamically calculated potential earnings based on current odds. ### Confirming Your Backing Click the "Back this Player" button to confirm your backing. Your support is now locked in! ## Understanding Odds & Returns ### Real-time Odds Stay informed with real-time odds. Our platform provides dynamic odds that may change until confirmation, ensuring you have the latest information. ### Calculating Potential Returns Before confirming your backing, see the potential returns based on the current odds and your backing amount. Make informed decisions for an optimal experience. ## Match Day Experience ### Live Dashboard Enjoy a real-time dashboard during matches, featuring game statistics, live streams, and community chats for an immersive and engaging user experience. ### Watching the Match If available, use the "Watch Live" feature to watch the match. ### Engaging in Community Chat Interact with others and show your support using the platform's chat feature. Join the community and be part of the gaming action. ## Post-Match Activities ### Notifications and Payouts If your backed player or team wins, expect a notification and an automatic payout to your Gamercraft wallet within a specific timeframe. ### Reviewing Match Outcomes Check the outcome of your backed matches in your "Profile" under the dedicated "History" tab. Review your transaction history for a comprehensive overview. ### Transaction History Keep track of your backing activities, including active and past backings, through your Gamercraft account management features. ## Profile and Account Management ### Tracking Your Backing Activities Stay organized by tracking your backing history for a defined period. See active and past backs to monitor your engagement. ### Managing Your Gamercraft Account Utilize the account management features to control your preferences, settings, and overall Gamercraft experience.

## Initial Setup & Onboarding Info ### Joining the Discord Server - If not already a member, join the official Gamercraft Discord server. - Competitors will be invited to join the Backing Tournaments Dedicated Gamercraft Discord server. **Being in this server is mandatory**, as all tournament operations and information will be communicated through there. ### Tournament Announcements - Stay updated on tournament announcements and important information shared on Discord so you don't miss your chance to compete. ## Legal Docs and Agreements ### Contract Signing - Review and sign any contracts provided by Gamercraft to participate in backing tournaments. ### Terms of Service - Ensure familiarity with and adherence to Gamercraft's Terms of Service. ### Privacy Policy - Understand how your data is handled as outlined in the Privacy Policy. ## Requirements ### System Requirements - Verify that your gaming setup meets the minimum system requirements to stream and play the corresponding game simultaneously. ### Technical Checks - Ensure your equipment, including microphone and camera, is in working order. ### Internet Connection - Maintain a stable and reliable internet connection during tournaments. ## Fair Play Commitment ### Integrity First - Competitors are expected to play fairly, uphold high integrity standards, and comply with anti-cheating policies. ### Compliance with ESIC - Gamercraft follows the Esports Integrity Commission's guidelines strictly. ### Fair Play Agreement - Commit to fair play and ethical conduct during all tournament activities. ### Anti-Cheating Measures Understand and comply with Gamercraft's anti-cheating policies, including: - Accessing services in an unauthorized manner (including using modified or unofficial third-party software) - Playing with multiple accounts for the same service - Sharing accounts - Smurfing - Win-trading - Match fixing - Elo-sitting with a clear intent to misrepresent skills - Using any techniques to alter or falsify a device's location (e.g., GPS spoofing) - Selling or trading accounts - Breaking the rules and codes of the supported games ### Misconduct Reporting - Report any instances of unfair play or misconduct promptly through designated channels to admins and support agents. ### Accountability - Breaking the rules can lead to disqualification, reporting to ESIC, and potential legal action if the infraction causes financial or reputational harm to Gamercraft. ## How the Schedule and Slots Work ### Slot Availability - The schedule will be sent to competitors through the dedicated Discord server to start filling slots. - Tournament slots are limited and available on a first-come, first-served basis. - Competitors can choose a maximum of 3 tournaments per week. This limit can be increased if the weekly chart isn't filled before the expected deadlines. ### Number of Participants - Check the number of participants available for each tournament. For example, a 1v1 tournament will only be available for 2 players to sign up. ### Locking in Tournament Choices - Once you select your tournaments and they get locked into the weekly chart, you are committed to participating. - Leaving a tournament before it starts may result in punishments, subject to case-by-case analysis. ### Timely Confirmation - Confirm your participation promptly to secure your slot in the selected tournaments. ## How the Tournaments Work ### Check-In Process - Competitors must check in with an admin in the corresponding tournament-specific chat on the dedicated Discord server. - Check-in window is between 20 and 5 minutes before the tournament's start time. ### Timely Check-In - If a player is missing, the tournament's start time is delayed by 20 minutes. - Competitors have until the new start time to check in; otherwise, the tournament is cancelled and backings are refunded. ### Check-In Requirements - Competitors must be present in the chat and have their live stream with webcam turned on during check-in. - If the stream or webcam are missing, the tournament is delayed by 20 minutes to allow time for technical fixes. If issues aren't resolved by the new start time, the tournament is cancelled and backings are refunded. ### Tournament Format - Competitors should be familiar with the tournament format, but the admin team will provide reminders if needed. ### Anti-Cheating Measures - Admins will actively watch livestreams to catch any form of cheating and moderate chats during the tournament. ### Admin Decisions - In the event that admin intervention is required, their decisions are final and must be respected by both competitors and backers. ## How the Payments Work ### Compensation Method - Competitors are paid either a fixed fee per match/tournament or a percentage of the backing fees collected. - **Fixed Payment:** You receive a guaranteed $20 payment for each tournament you play and $30 for each tournament you win. ### Payment Delivery - Earnings are immediately credited to your Gamercraft Wallet after the tournament, ready for withdrawal as per platform guidelines. ### Compensation Adjustment - Payments can increase based on your performance. However, failing to meet participation expectations may affect compensation. ## Anti Match Fixing ### Integrity Commitment - Competitors pledge to maintain the integrity of matches throughout the tournament through the initial contract sent by Gamercraft. ### Reporting Suspicious Activity - Report any potential match-fixing promptly through designated channels to the admin team. ### Gamercraft Investigation - Trust in Gamercraft's commitment to thoroughly investigate reported cases for fair play.

How to Change My Personal Data

To modify your email address or verified ID, follow these steps: 1. Locate the help page at the bottom left corner of your screen. 2. Click on the support widget to initiate a conversation with our dedicated support team. 3. Inform the support team about the specific changes you wish to make to your personal data (email or verified ID) and the reasons. 4. Our support team will guide you through the necessary steps and assist you in updating your personal data. If you require any further guidance or have additional questions, please contact our support team via the widget. We're here to ensure your personal data is up-to-date and accurate.

How to delete my account

To delete your account, please follow these steps: 1. Reach out to our support team through the help page. 2. Specify the reason why you want to delete your account. 3. Provide our support agents with the following information: - Username - Email - Date of Birth - Game Account ID (if applicable) - A screenshot of your account's transaction history showing the entire browser - Reason for the request 4. Please note that the account deletion process may take up to 30 days to complete. ## Important Reminders - Once your account is deleted, you will not be able to create another account. - If a new account is created after deleting your previous account, it will result in a permanent ban. If you have any additional questions or require further assistance, feel free to contact our support team. We're here to guide you through the account deletion process.

How to change my Game Account

**How do I change my linked game account?** You can request a game account change directly from your settings. Here's how: 1. **Go to Settings** — click your profile icon in the top right and select **Settings**, or use the **Settings** shortcut in the bottom left. 2. **Open Game Accounts** — click the **Game Accounts** tab at the top of the settings page. 3. **Request a change** — find the game you want to update, click the **three grey dots (⋯)** next to it, and select **Request Account Change**. 4. **Enter your new account details** — fill in the information for the account you want to switch to and submit your request. ⚠️ **Important:** The new account must be the **same rank or higher** than your currently linked account. Downgrades are not permitted. ⏱️ **Review time:** Account change requests are reviewed within **up to 3 business days**.

Gamercraft Referral Program – How It Works

**How does the Referral Program work?** Invite friends to Gamercraft and earn cash rewards when they join and deposit. Here's how it works: - **Your friend gets:** 4x freeroll tickets with no deposit required. - **You get:** $5 cash when your referred friend makes their first deposit. You can earn up to **$50 per year** (up to **10 referrals** per year). **How do I refer a friend?** 1. Go to **Settings** (bottom left or via your profile in the top right). 2. Click the **Referrals** tab at the top. 3. Copy your unique referral link using the **Copy Link** or **Copy Referral Link** button and share it with your friends. **How do I track my referrals?** Your **Referrals History** is displayed on the right side of the page, showing every friend who has joined through your link. Click the **👁 eye icon** next to any friend to view their progress toward completing their first ladder. **When do I receive my $5 reward?** Your reward is credited once your referred friend makes their **first deposit** on the platform.

Frequently Asked Questions

The Gamercraft backing program lets verified competitors receive financial backing for tournament entries. Eligibility is set by the team and updated periodically.

Approximate criteria (subject to change — verify current rules via lookup_faq for "backing eligibility"):

Verified Gamercraft account (KYC complete via SumSub).
Active tournament participation history within the last 90 days.
Demonstrated competitive track record (rank requirements vary by game).
Account in good standing — no active anti-cheat sanctions.
Compliance with the backing terms of service.

Backing is approved on a case-by-case basis by the operations team. We do not auto-approve based on a single metric. If you want to be considered, your application is reviewed manually.

PIX (Brazil's instant-payment system) availability on Gamercraft varies. We do not maintain a hardcoded "PIX is on/off" answer in support — agents must check live system configuration via get_system_configs before quoting status.

If the user reports they cannot find PIX as a payment option:

The agent will verify the live config.
If PIX is currently disabled, the agent will say so honestly without inventing a restoration timeline.
The user can use PayPal as an alternative for both deposits and withdrawals.

Do not assume PIX is "always available" or "always disabled" — verify per session.

Withdrawals on Gamercraft are processed via the payout method you've configured (PayPal, bank transfer via Trolley, etc.).

Minimum withdrawal: $5.00 USD equivalent. Smaller balances cannot be withdrawn but can be used in-platform.
Processing time: varies by method.
- PayPal: typically 1–3 business days once approved.
- Trolley bank transfer: 3–7 business days depending on country.
- Returns from PayPal can take an additional 3–7 days for the credit to reappear in your Gamercraft wallet.
No monthly limit on number of withdrawals, though large withdrawals may trigger an additional verification step.

If your withdrawal is in on_hold status see the Silly Proposal article. If a withdrawal was returned by PayPal but the credit hasn't appeared in your wallet, contact support — this requires manual reconciliation.

When you change your linked game account on Gamercraft, the new account must be the same rank or higher than the account currently linked, independently per game.

There is no absolute minimum rank floor. We do not require Diamond, Gold, or any other tier as a global threshold. The check is purely "same or higher than your current".

Examples:

Currently linked: Bronze 4 → new account must be Bronze 4 or higher (Silver, Gold, etc. all work)
Currently linked: Unranked → new account must be Unranked or higher (any rank works)
Currently linked: Diamond 2 → new account must be Diamond 2 or higher (Diamond 1, Master, GM, Challenger)

The change requires confirmation through the in-chat account-comparison widget. Riot ID changes outside Gamercraft (in-game name changes, region transfers) sometimes require a manual data refresh — contact support if your linked account doesn't reflect a recent change.

Gamercraft is a tournament platform that bridges the gap between casual players and pro players. We make it easy to win cash prizes and rewards through our skill-based ranked tournaments.

Anti-Cheating & Fair Play

Arrow is our proprietary anti-cheating system that analyzes accounts from the moment you sign up, through tournament registration, and during and after tournament participation. This ensures the most fair and competitive playing environment for all players.

Division System

Each player is assigned a Division that reflects their account's gaming history and skill level. As you participate in our tournaments, we gather more data about your competitive abilities, which allows us to promote or demote your Division. This keeps our community balanced and ensures everyone gets the best competitive experience possible.

Community

We're building strong community foundations by helping connect players with similar goals. At Gamercraft, every player matters.

Overview

Gamercraft Divisions are Gamercraft's internal ranking system that allows for more fair and competitive, skill-based adjusted tournament experiences.

How Divisions Work

Your Gamercraft division is determined by our algorithms that analyze your historical ranked data, tournament performances, and other factors to determine your placement.

General Questions

What is the Gamercraft Store? The Gamercraft Store is a feature that allows users to redeem their Gamercraft Credits and Prize Money for various non-monetary items such as gift cards, cosmetics, custom flairs, and tournament tickets.

How do I access the Gamercraft Store? You can access the Gamercraft Store from the main navigation bar on the Gamercraft website.

What types of items can I purchase in the store? You can purchase gift cards, cosmetics, custom flairs, tournament tickets.

Can I use real money to buy items in the Gamercraft Store? Currently, the store focuses on the redemption of Gamercraft Credits.

How do I redeem my credits and prize money for gift cards? Log in to the Gamercraft Store, select the gift card you want, and proceed to checkout using your Gamercraft Credits.

What happens after I purchase a gift card? The gift card code will appear immediately in your inventory, with no delay.

Are there any limitations on the number of items I can buy? Gift cards and some items have limited inventory. It's first-come, first-served.

Will there be special drops or limited-time offers? Yes, keep an eye out for special drops and limited-time offers in the store for exclusive items and deals.

Can I return or exchange items purchased from the Gamercraft Store? Currently, all sales are final. Be sure to confirm your purchase before checking out.

How often are new items added to the store? New items and offers are added regularly. Stay tuned for updates and announcements.

Technical Questions

What should I do if I encounter a technical issue while using the store? Report any technical issues to our support team through the Help Page or Live Chat, including details such as your username, the item you were trying to purchase, and a description of the problem.

How do I know my purchase was successful? You will receive a confirmation message upon completing your purchase, and the item will appear in your inventory.

Can I view my purchase history? Yes, you can view your purchase history in your Gamercraft account under the "History" tab.

What if I don't receive my purchased item? If you don't receive your purchased item, contact our support team for assistance.

Are there any security measures in place to protect my transactions? Yes, Gamercraft employs robust security measures, including encryption and secure payment gateways, to protect your transactions.

What if the store inventory runs out before I complete my purchase? If an item runs out of inventory before you complete your purchase, you will need to wait until it is restocked or choose another item.

Specific Features

What are cosmetics in the Gamercraft Store? Cosmetics include custom badges and flairs that you can display beside your username on ladders and within the Gamercraft community.

What are tournament tickets? Tournament tickets allow you to enter cash tournaments using your Gamercraft Credits and Prize Money.

Will there be more gaming peripherals and experiences available soon? Yes, we will be adding more gaming peripherals, hardware, and special events in the near future.

Are there any bonuses or promotions for using the Gamercraft Store? Occasionally, we will offer special promotions and bonuses. Follow our social media channels and check the store for updates.

User Experience

How can I provide feedback or suggestions for improving the store? Your feedback is valuable to us. You can reach out to our support team or join our Discord channels to share your suggestions.

What if I have a problem with my purchase? If you encounter any issues with your purchase, contact our support team immediately for assistance.

How can I stay updated on new items and offers in the store? Follow our social media channels and check the Gamercraft Store regularly for the latest updates, new items, and special offers.

Joining the Ladder

As a competitor, how do I join the ladder?

All competitors start unranked. Once you play your first match, you'll be placed on the ladder based on your performance.

Climbing the Ladder

How do competitors climb the ladder?

Win matches to climb! Defeating a higher-ranked competitor moves you up to their rank. If you lose, your rank drops along with everyone below you by one.

Match Selection

Can competitors choose their opponent?

No, matches are automatically assigned. Our algorithm schedules matches based on availability to ensure fair and timely competitions, so direct challenges are not possible.

How are matches scheduled?

Matches occur in two daily time slots. Assignments are based on player availability, with one match per slot to avoid overlap and ensure everyone has a fair chance to compete.

King of the Hill System

What is the King of the Hill system?

The top competitor is crowned as the "King of the Hill." Any competitor, regardless of rank, may challenge the King. If the King loses, they move down to Rank 2, and the challenger claims the top spot.

No-Shows and Penalties

What if a competitor can't attend a match?

Missing a match results in an automatic forfeit. Persistent no-shows may lead to penalties, including rank loss or temporary suspension from the league.

What's the penalty for no-shows?

For your first no-show, you forfeit the match. Repeated offenses can lead to additional rank drops, temporary suspension, or potential removal from the league. Each penalty apply a Strike, after 3 strikes the competitor is removed from the backing system.

Gamercraft Backing System FAQ for Backers

What is the Gamercraft Backing System?

The Backing System is a new feature that allows backers to support their favorite competitors in Gamercraft leagues. By understanding the ladder dynamics and the King of the Hill feature, backers can make informed choices and invest in competitors they believe in.

How does the ladder system work?

The ladder system is straightforward. Competitors climb the ladder by winning matches. If a player defeats someone ranked above them, they take the higher-ranked spot, and the losing player (along with everyone ranked below) drops one rank. This keeps competition dynamic and rewards consistent winners.

What is the King of the Hill system?

The King of the Hill feature crowns the #1 ranked competitor as the King. Any player, regardless of current ranking, can be matched with the King, adding a high-stakes opportunity for an upset. If the King loses, the challenger becomes the new King, while the former King drops to Rank 2, and everyone below Rank 2 drops one rank.

Why should backers care about the King of the Hill system?

For backers, the King of the Hill system offers a chance to support an underdog who could dethrone the King and jump straight to the top. This feature rewards backers who recognize potential in lower-ranked players who could make bold moves and achieve quick, high-value gains.

How does relegation work, and why does it matter for backers?

Relegation adds pressure for consistent performance. If a competitor loses 3 out of their last 5 matches to players with a 1.2x multiplier or below, they drop multiple ranks. This is essential information for backers who may want to adjust their support based on a competitor's recent performance trends.

Can backers influence who players compete against?

No, all matches are automatically assigned based on availability and a matching algorithm. This keeps the competition fair and ensures players can't cherry-pick opponents.

How do I know when to back a competitor?

Stay aware of the King of the Hill matchups and any relegation risks. Observing how a competitor performs under these conditions can reveal how they handle high-stakes situations, helping you make more strategic backing decisions.

What's the best way to track a competitor's progress?

Follow the ladder ranking updates and keep an eye on King of the Hill challenges. These events are where major shifts in rank occur, and they often signal which competitors are on an upward or downward trajectory.

Forgot Your Password?

Go to the login page and click on "Forgot your Password?"
Enter the provided code and choose a new password.
Click on "Change Password" to save the changes.

Changing Your Password While Logged In

Go to your account's settings.
Under the profile section, click on "Update Password."

To change your username, please reach out to our support team.

To modify your email address or verified ID, follow these steps:

Locate the help page at the bottom left corner of your screen.
Click on the support widget to initiate a conversation with our dedicated support team.
Inform the support team about the specific changes you wish to make to your personal data (email or verified ID) and the reasons.
Our support team will guide you through the necessary steps and assist you in updating your personal data.

If you require any further guidance or have additional questions, please contact our support team via the widget. We're here to ensure your personal data is up-to-date and accurate.

To delete your account, please follow these steps:

Reach out to our support team through the help page.
Specify the reason why you want to delete your account.
Provide our support agents with the following information:
- Username
- Email
- Date of Birth
- Game Account ID (if applicable)
- A screenshot of your account's transaction history showing the entire browser
- Reason for the request
Please note that the account deletion process may take up to 30 days to complete.

Important Reminders

Once your account is deleted, you will not be able to create another account.
If a new account is created after deleting your previous account, it will result in a permanent ban.

If you have any additional questions or require further assistance, feel free to contact our support team. We're here to guide you through the account deletion process.

How do I change my linked game account?

You can request a game account change directly from your settings. Here's how:

Go to Settings — click your profile icon in the top right and select Settings, or use the Settings shortcut in the bottom left.
Open Game Accounts — click the Game Accounts tab at the top of the settings page.
Request a change — find the game you want to update, click the three grey dots (⋯) next to it, and select Request Account Change.
Enter your new account details — fill in the information for the account you want to switch to and submit your request.

⚠️ Important: The new account must be the same rank or higher than your currently linked account. Downgrades are not permitted.

⏱️ Review time: Account change requests are reviewed within up to 3 business days.

How does the Referral Program work?

Invite friends to Gamercraft and earn cash rewards when they join and deposit. Here's how it works:

Your friend gets: 4x freeroll tickets with no deposit required.
You get: $5 cash when your referred friend makes their first deposit.

You can earn up to $50 per year (up to 10 referrals per year).

How do I refer a friend?

Go to Settings (bottom left or via your profile in the top right).
Click the Referrals tab at the top.
Copy your unique referral link using the Copy Link or Copy Referral Link button and share it with your friends.

How do I track my referrals?

Your Referrals History is displayed on the right side of the page, showing every friend who has joined through your link. Click the 👁 eye icon next to any friend to view their progress toward completing their first ladder.

When do I receive my $5 reward?

Your reward is credited once your referred friend makes their first deposit on the platform.

Need Assistance?

Having trouble finding what you’re looking for? We’re here to help! Reach out to our support team for assistance with your inquiries.